An Post: Making no sense is our business

With some upcoming business address changes in the works, I thought I’d investigate PO Box services from An Post, as changing your business address is an incredibly time-consuming process. You have to change bank addresses (multiple ones, and it requires form filling out and signing of stuff), phone accounts, CRO, documents, contracts, email signatures and on and on and on.

So I thought: given that we’re a business run by two people, now on different continents (and another relocation could be not too far away) it would make sense to have  a PO box. Change address again? No problem, just change the redirection of the PO box. Not a single document change required.

I looked at An Post’s PO Box service information page.

As an individual or a company, you can rent a PO Box or Vanity PO Box, and either collect your mail from your local Delivery Services Unit, or arrange for it to be delivered to your home or office.

Ok, so far so good. That makes sense and is easy to understand. Then I looked at their pricing table.

Nonsensical Pricing Table

What? What the hell is this even saying?

We, in theory, would be interested in the PO Box Delivery option. From what I can deduce if we ordered this service and read the table in a logical manner, the cost would be as follows:

  • in January we’d pay €940.00;
  • for the month of June we’d pay €548.33; and
  • December would cost us €78.33.

I’ve looked at this over and over and it just doesn’t make any sense to me. I can’t even work out what I could be missing, or any method by which you could read this table and have it make sense. The only thing I’ve spotted is that the “December” price for PO Box Deliver and PO Box Forward Delivery, when multiplied by twelve, equals the January price. However that doesn’t explain the first two cost columns. Have a look for yourself: An Post PO Box Services information page.

There’s no other information on their page that helps to clarify this; the oddest pricing structure table I’ve ever seen. If anyone at An Post reads this, you definitely need to change that table. Perhaps have a look at how modern sites offer easy to understand pricing structures.

If you’ve got an idea how to interpret this I’d love to hear about it in the comments.